Troubleshooting Index

Problems Installing HotWire

Problems Running HotWire

Problems Downloading or Updating HotWire

Problems Running HotWire


PROBLEM: A message box appears: "This computer will NOT support updating your speed control software..."

CAUSE: The HotWire software is unable to connect to its information database. This is because the Microsoft Data Access Component (MDAC) on this computer is damaged or not functioning.


1. (Easiest) Install the HotWire on a computer with a functioning MDAC and perform any neccessary updated to the speed control software. You will then be able to use the original computer to make adjustments to the speed control setting, you will still not be able to update the speed control's software.

2. (Harder) Reinstall Windows on the computer. This will remove any software and personal information that is on the machine, and so may not be a good solution. But this solution is 100% effective because the new Windows installation will include a properly functioning MDAC.

3. (Hardest) Repair Microsoft Data Access Component (MDAC)...

  1. Click Start > Run, and type %windir%\inf and click OK.

  2. Right-click mdac.inf and select Install.

  3. When prompted for each of the following files, try to browse and locate them in the directories specified***.
  • – C:\Windows\servicepackfiles\i386
  • handler.reg – C:\Program Files\Common Files\System\msadc
  • MDACRdMe.htm – C:\Program Files\Common Files\System\Ado.  (You may have to rename MDACReadme.htm to MDACRdMe.htm first).
  • – C:\Program Files\Common Files\System\Ole DB
  • mssoap1.dll – C:\Program Files\Common Files\MSSoap\Binaries
  • mssoapr.dll – C:\Program Files\Common Files\MSSoap\Binaries\Resources\1033

*** If you are unable to locate any of the above files on your computer, they can be downloaded here.

If after performing the above procedure the same error occurs, you may need to contact Microsoft for further assistance. They may charge you for any support that they provide. Please understand that the Tekin HotWire is not the cause of this problem, but has simply exposed a problem that previously existed on your computer. The only solution at this point, unfortunately, may be to reinstall a fully functioning version of Windows.


What is MDAC?

The Microsoft Data Access Components (MDAC) are a standard database interface for Windows. MDAC is already included as part of Windows 98, Windows 2000, Windows ME, Windows XP and Windows Vista. Some early Windows 98 OEM systems shipped without MDAC, however. MDAC is also already installed on your system if you have Internet Explorer 5.0 (or higher) or Microsoft Office. MDAC is FREE and is fully supported by Microsoft on all versions of Windows.

The Tekin HotWire application requires MDAC version 2.5 or higher, with MDAC 2.8 recommended. Windows 2000 ships with version 2.5, Windows XP ships with version 2.7, and Windows Vista ships with MDAC 2.8. While older versions of MDAC may work, they may be very slow or have memory leaks. For best performance, you should install MDAC 2.8 on all versions of Windows.

Microsoft has thoroughly tested MDAC. However, since this software becomes part of your operating system, there might be some very old systems that have trouble with MDAC. Tekin is not responsible for any damage to your system or data loss caused by MDAC. Because MDAC is system software, there is no way to uninstall MDAC without reformatting your hard disk and reinstalling Windows. However, as scary as that sounds, problems with MDAC are very rare. If you are running a database server on your computer, such as SQL Server, Oracle, Sybase, etc, consult with your system administrator before updating the MDAC software on your computer to be sure it's compatible with the database server you are using.


Click here for more of Tekin's information on MDAC.


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